Privacy policy

Last updated: February 22, 2025

This Privacy Policy describes how CraftnCrumble LLC (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from craftncrumble.myshopify.com (the “Site”), use related services, or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law. Continued use of the Site following the posting of any changes constitutes acceptance of those changes.

2. Additional Legal Notices

2.1 Disclaimer of Liability

  • While we strive to protect your personal information and maintain robust security measures, no website, internet transmission, or system is completely secure. We disclaim liability for unauthorized or unlawful access to information, as well as for accidental loss, corruption, or exposure of information.

2.2 Agreement to Arbitrate

  • Depending on your jurisdiction, disputes that cannot be resolved amicably may be subject to arbitration under applicable laws or any dispute resolution provisions set out in our Terms of Service. Please review our Terms of Service for further details.

2.3 Governing Law

  • This Privacy Policy and any disputes arising therefrom are governed by the laws of the jurisdiction in which we are located, without regard to conflict of law principles, unless otherwise required by applicable data protection or consumer protection laws.

2.4 Minors and Age Restrictions

  • You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our Services or provide personal information through our Site. If you are under 18, please do not use or access the Services unless under the supervision of a parent or legal guardian. See Children’s Data below for more.

3. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you about your account and the Services,
  • Operate and improve the Services,
  • Comply with legal obligations,
  • Enforce our terms of service or other policies,
  • Protect or defend the Services, our rights, and the rights of our users or others.

Please note that the term “personal information” refers to information that identifies, relates to, describes, or can be associated with you.

4. What Personal Information We Collect

4.1 Information We Collect Directly from You

  • Contact Details: Name, address, phone number, email.
  • Order Information: Name, billing/shipping address, payment confirmation, email address, phone number.
  • Account Information: Username, password, security questions, and other info needed for account security.
  • Customer Support Info: Details you provide when communicating with us, such as messages via email or contact forms.

Providing certain information (e.g., name, payment details) may be necessary to access specific Site features or complete transactions.

4.2 Information We Collect about Your Usage (Usage Data)

We may automatically collect information regarding your interactions with the Site through cookies, pixels, and similar technologies. This may include device info, browser type, IP address, and data on which pages you visit and for how long.

4.3 Information We Obtain from Third Parties

We may obtain information about you from:

  • Service Providers (e.g., Shopify, payment processors) who may collect payment info or shipping data.
  • Advertising and Marketing Partners, who may provide data to help us measure ad performance or tailor our marketing.

5. How We Use Your Personal Information

  • Providing Products and Services: To process your payments, fulfill orders, arrange shipping, handle returns/exchanges, and maintain your account.
  • Marketing and Advertising: To send promotional emails, show relevant ads, and measure performance (where permitted by law).
  • Security and Fraud Prevention: To detect or investigate possible fraudulent, illegal, or malicious activity.
  • Communicating with You & Service Improvement: To respond to inquiries, improve our Services, and personalize user experiences.

If you are an EEA resident, we rely on our legitimate interests (Art. 6(1)(f) GDPR) or contract necessity (Art. 6(1)(b) GDPR) or consent (Art. 6(1)(a) GDPR) where required, for these data processing activities.

6. Cookies

We use cookies and similar technologies to power and improve our Site. For specific information about the cookies associated with Shopify, visit https://www.shopify.com/legal/cookies.

Managing Cookies: Most browsers accept cookies by default, but you can block or remove them. Please note that blocking cookies may degrade your experience or cause some features to no longer be available.

7. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • Service Providers: Vendors assisting with IT, payment processing, data analytics, cloud storage, fulfillment, shipping, and related services.
  • Business and Marketing Partners: To advertise and improve our Services.
  • Consent or Direction: When you explicitly authorize us to share info, or if you use social media widgets that share your data.
  • Affiliates: Within our corporate group for internal administrative and business purposes.
  • Business Transactions: In connection with a merger, acquisition, bankruptcy, or sale of all or a portion of our assets.
  • Legal Obligations and Protections: To comply with law enforcement requests or protect our rights and those of others.

We do not use or disclose sensitive personal information without your consent for purposes of inferring characteristics about you.

8. Third-Party Websites and Links

Our Site may link to third-party websites or services. These sites have their own privacy and security practices, independent of ours. We are not responsible for their content, use, or handling of your personal information. Please review the privacy policies and terms of those third parties before providing any information.

9. Children’s Data

The Services are not intended for use by children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us to request deletion of that information.

10. Security and Retention of Your Information

While we take reasonable steps to protect your data, we cannot guarantee absolute security. Any transmission of personal information is at your own risk.

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as otherwise required by law (e.g., tax, legal, accounting obligations).

11. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Access / Know: Request access to personal information we hold about you.
  • Delete: Request the deletion of personal information.
  • Correct: Request corrections to inaccurate personal information.
  • Portability: Receive a copy of certain personal information.
  • Opt out of Sale/Sharing or Targeted Advertising: Direct us not to sell or share personal data for targeted advertising.
  • Restriction of Processing: Ask us to limit certain uses of personal data.
  • Withdrawal of Consent: Where processing is based on consent, withdraw that consent.
  • Appeal: If we deny your request, you may have the right to appeal.

To exercise your rights, contact us using the details provided below. We do not discriminate against individuals who choose to exercise these rights.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first. If you remain dissatisfied, you may have the right to lodge a complaint with a data protection authority in your country. For EEA users, a list of supervisory authorities is available here.

13. International Users

We may transfer and store your personal information outside your country of residence. Where required, we use Standard Contractual Clauses or other recognized mechanisms to safeguard cross-border data transfers, particularly for EEA users.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

For the purposes of applicable data protection laws, CraftnCrumble LLC is the data controller of your personal information, unless otherwise stated.

By continuing to use our Site or Services, you agree to the terms of this Privacy Policy.